MORBiZ Live Lead Assist is a customizable live call answering service designed to help small and midsize businesses capture leads, assist customers, and manage incoming calls when employees are unavailable.

Yes, this service offers virtual call answering during, before and after business hours. Some tiers include answering on most holidays.

Calls are forwarded to trained MORBiZ representatives who answer using your customized greeting and follow instructions tailored to your business. Call details are then documented and delivered to your team for follow-up.

Yes. Live Lead Assist calls are answered by friendly, trained representatives who provide callers with a professional and personable experience.

A call answering service helps prevent valuable leads from reaching voicemail or calling a competitor. It also allows your employees to focus on customers and daily operations without constantly interrupting their work to answer the phone.

Research indicates that 85% of people whose calls go unanswered will not call back, while 62% may contact a competing business instead. Answering more calls gives your company a better opportunity to turn interested callers into paying customers.

Not often. Approximately 80% of callers who reach voicemail hang up without leaving a message, making voicemail an unreliable way to capture new business leads.

Yes. Our representatives collect important information from prospective customers so your team can quickly follow up, provide an estimate, or schedule the requested service.

Yes. Answering more calls can help you capture leads generated by Google Ads, Google Local Services, search engine optimization, social media, and other marketing campaigns.

Yes. Live Lead Assist is especially valuable for businesses using Google Local Services or Google Guaranteed ads, where answering calls quickly can help you convert more paid leads into customers.

Yes. Depending on your service setup, representatives can schedule appointments or collect the information your team needs to confirm an appointment with the caller.

Yes. Live Lead Assist provides bilingual representatives who can assist both English and Spanish speaking callers, helping your business serve a broader customer base.

Representatives can answer calls before and after normal work hours, during lunch breaks, on Saturdays, or on select holidays depending on your plan.

Representatives answer using a customized greeting and information about your company, allowing them to serve as a professional extension of your business.

Yes. Research indicates that 78% of customers purchase from the first company to respond to their inquiry, making fast call answering an important part of the sales process.

Yes. One study found that 37% of one-star reviews mentioned missed or unreturned calls, showing that poor phone responsiveness can damage a company’s reputation before service even begins.

Research suggests that the average small business answers only about 37.8% of incoming calls. A professional answering service can help businesses capture more inquiries during busy periods, after hours, and when staff members are unavailable.

Customers often contact several businesses when they need a service, and many choose the first one that responds. Answering promptly can prevent qualified leads from moving on to a competitor.

Yes. Custom spam-blocking tools are available to help reduce unwanted sales calls and allow your team to focus on legitimate customers and leads.

Both are very valuable to businesses but phone calls can convert at 10 to 15 times the rate of web form leads because callers are often ready to ask questions, schedule service, or make a purchase.

Research indicates that plumbers, electricians, HVAC companies, contractors, and other home service businesses may miss between 27% and 62% of incoming calls, often because employees are working at job sites and they don't have a dedicated receptionist. These missed callers often contact another business instead.

Depending on the type of work, a missed home service call or auto repair call averages between $275 and $1,200 in lost revenue. Capturing even a few additional calls each month can make a meaningful financial difference. 

Yes. Research shows that the likelihood of qualifying a lead can fall sharply as response time increases, with results dropping significantly when a business waits 30 minutes instead of responding within five.

Property management companies have some of the highest missed-call rates, with more than 60% of calls going unanswered. Home service businesses may miss 27% to 62% of calls, while real estate agents miss approximately 40% and law firms miss about 35%.

Live answering is especially useful for contractors, home service providers, tree care companies, automotive businesses, medical offices, legal professionals, property managers, and other businesses that depend on phone leads.

Definitely.  Live Lead Assist provides professional phone coverage without the salary, payroll taxes, benefits, training, and overhead associated with hiring another full-time employee.

MORBiZ Live Lead Assist offers several service levels based on your expected call volume, desired coverage, and need for features such as bilingual assistance or Saturday availability. Click here to view current pricing and  contact MORBiZ to determine which Live Lead Assist plan is the best fit for your business.