Why Online Reviews Matter and How to Get Customers to Leave Them

In today's digital age, online reviews, including Google reviews, have become an integral part of the consumer decision-making process. Before making a purchase or choosing a service provider, customers often turn to online reviews to gather insights and gauge the reputation and quality of a business. The small business digital marketing experts at MORBiZ understand how important garnering positive reviews can be for all types of companies. Below we discuss why they’re necessary and what a business can do to get more people to post quality reviews.
Why do Online Reviews Matter?
Let’s take a look at a few of the reasons why you want customers to leave you reviews on Google, Yelp, Facebook and other reputable places online.
Building Trust and Credibility:
Online reviews serve as powerful social proof, providing potential customers with real experiences and opinions from others who have used your products or services. Positive reviews act as endorsements that build trust and credibility for your brand.
Enhancing Visibility and SEO:
Online reviews play a significant role in search engine optimization (SEO) and local search rankings. Search engines consider the quantity, quality, and freshness of reviews when determining the credibility and relevance of a business.
Influencing Purchase Decisions:
Online reviews directly influence purchase decisions. When consumers read positive reviews, they are more likely to trust your business, feel confident in their choice, and proceed with a purchase or making an appointment. Conversely, negative reviews can deter potential customers and lead to lost opportunities. By actively managing and responding to reviews, including negative ones you can shape the narrative around your brand.
Tips to Encourage Customers to Leave Reviews
Now that we understand the importance of online reviews, let's explore effective strategies to encourage customers to leave them.
Provide a Quality Customer Experience:
The foundation of positive reviews is excellent customer service and delivering a solid product or service.
Request Reviews:
Don't be afraid to ask your satisfied customers to leave a review. Use signage in your brick and mortar location to request reviews or if possible, send emails or make asks on social media. In your ask, include links to your Google review page.
Offer Incentives or Rewards:
Some businesses opt to have raffles or give out other products for those who leave reviews.
Engage with Reviews:
Actively monitor and respond to reviews, both positive and negative. Express gratitude for positive feedback and promptly address any negative experiences. This demonstrates your commitment to customer satisfaction and builds trust.
Online reviews have a significant impact on the success of your digital marketing efforts. They enhance your brand's reputation, boost visibility, and influence purchasing decisions. At MORBiZ, we can help your business garner reviews directly on your website built by our Internet marketing professionals. We also can showcase reviews on your
website built by MORBiZ
to illustrate your commitment to customers and help improve SEO. To learn more about how we can boost your online reputation, give the team at MORBiZ a call at 855-532-3547
or submit this
contact form. We look forward to hearing from you.









