The Importance of Gaining Repeat Customers

For a business to be successful, it obviously needs customers. For that success to be sustained, it needs repeat customers, meaning people who regularly return to acquire more goods and services. Gaining new customers, especially repeat customers, in any sector can be extremely challenging, especially if your business faces stiff competition. However, because returning buyers are so vital to business, it’s integral to do all you can to secure them, but how? Well, before a customer becomes a repeat customer, they need to become a first time customer.
The key to earning new customers is to make your business easy to find, and we don’t just mean having a good physical location. A big online presence is crucial for attracting new consumers, who will ideally become repeat shoppers down the road. At MORBiZ, we specialize in helping small local businesses establish and maintain a digital footprint that makes it easy for nearby consumers to find them. Once a potential customer finds you online and likes what they see, such as an easy to navigate website that clearly explains your services, they’re likely to schedule an appointment or simply head in. At that point, it’s time for you and your team to do what you do best, offer a quality experience!
Tips on turning new customers into repeat buyers
Of course, earning repeat business begins with superior customer service. Additionally, you can create a customer loyalty program that encourages people to come back. Think stamp cards, customer referral programs or cash-back discounts for members! Another idea is to offer general discounts via your website and social media. Online coupons for offline goods are always attractive. When it comes down to it, don’t hesitate to go the extra mile for a customer, they could become repeat business and perhaps better yet, a source of referrals.
Why are repeat customers so important?
Turning first time customers into tenth, twentieth or hundredth time customers has its obvious advantages, such as the money they’ll spend at your store. However, there are many other benefits too. A repeat customer, especially one who truly loves your services, is essentially free advertising for you as they’ll routinely make recommendations to friends and family in person. Furthermore, they’re likely to leave you excellent reviews on Google and other directory listing sites such as Yelp or YellowPages. Those reviews carry a lot of weight with potential customers seeking a new source for goods or services. In fact, positive reviews can increase conversions by as much as 270% in some circumstances. In short, your repeat customers create new customers, but remember, it all starts with a first impression.
Whether you run a bakery or an auto shop, getting found can often be the hardest part of acquiring new clients. When you trust MORBiZ to develop your web presence, we make it easy for new customers to find you and spread the word about your business. To learn more about how our hyper local web presence programs help businesses grow online and off, please don’t hesitate to call our Internet marketing experts at 1-855-266-7249 or use this contact form . We look forward to working with you!









