Should a Small Business Use Call Tracking?

As a small business owner, it’s important that every one of your marketing dollars is put to good use. One strategy that can measure the success of your advertising budget is using a call tracking number. At MORBiZ, we offer this service for our clients as a way of measuring ROI, but there are other benefits to implementing a unique phone number within a web presence campaign. If you’d like to learn more about the advantages of call tracking for small businesses, don’t hesitate to give our Internet marketing professionals a call.
What is Call Tracking?
Call tracking can be used for a variety of purposes, such as call monitoring and recording. At MORBiZ, we use a call tracking number to do just that in each web presence campaign we create. This allows our team to review incoming calls to the call tracking phone number, ensuring that you only receive quality inquiries from potential customers. This information then helps us continually improve your web presence campaign, ensuring you’re not getting calls for goods and services that you don’t even provide.
Allows Monitoring of Campaign Success
By using a unique call tracking number for your web presence campaign, we are able to monitor calls that come in as a result of our marketing efforts. Recording and monitoring calls helps us to enhance your MORBiZ website and other campaign attributes, such as paid ads, social media posts and your Google My Business listing, to ensure you’re only receiving qualified leads. This also allows us to properly attribute conversions, that is callers who become customers, to our campaign efforts, giving you direct evidence of your return on investment.
Records Calls for Improved Customer Experience
Not only does a call tracking number help you understand how you’re attracting customers, but when the calls are recorded, you can also learn how your in-house representatives are handling queries. Recorded calls are a great way to improve customer service and conduct routine training to ensure your team is putting their best foot forward with every call.
Call Tracking for Small Businesses
In short, call tracking for small businesses helps monitor marketing success and customer service. If you’d like to learn more about how MORBiZ utilizes call tracking to help businesses grow online and off, please give our Internet marketing professionals a call at 855-266-7249 or use this contact form . Our web marketing team would be happy to offer a free web presence analysis of your business and provide you with the information you need to make an educated decision about your marketing efforts.









