Relationship Building B2C Content Creation Tips

For business owners and marketers, often the same person in small companies, business to consumer (B2C) content is created to do one thing, sell a product or service. Sure, content may aim to entertain, boost SEO value, provide thoughtful inquiry, or offer insider knowledge, but ultimately, it’s published to attract potential buyers. To get them to pull the trigger, so to speak, you must first make them feel something. From product descriptions to landing pages, your content may instill fear, desire or hope. Whatever the sales tactic, it mustn't push people away. These tips for creating B2C content will help you show off your business’ best qualities and improve SEO, all while building relationships based on your honest desire to fulfill client needs.
Empathizing with Your Clients
It is important to remember that many businesses rely on customers using their services because something not so great happened to them. Auto shops thrive off broken down cars and body shops make their money on accidents, and so do many lawyers. Pest control companies tend to hear from people only when facing infestations. If your business falls into a line of work that is often needed when things are not going quite right, it is important to sympathize with potential clients in the content you publish. Offering sympathy, opposed to pushing sales, will help build genuine relationships. So instead of simply saying you're the best, use phrases such as the following to convey your ability to help a potential customer on a personal level.
- We're here for you in these ways...
- Our team cares about your situation...
- We've earned a reputation for...
- We know that if you're using our services, things may not be going as planned. That's why we do our best to...
Using Keywords in Content
Keywords are vital when creating content that can boost organic SEO and be easily linked to a PPC campaign, such as Google Ads (formerly AdWords). Don’t over do it though. Google could penalize your site for keyword stuffing, as in, using certain terms intended to enhance your search rank too often. Your best bet is to insert keywords that are readable and add to the content’s topical focus. For example, if you’re a hairdresser writing a services page, you ought to add a paragraph or more for each that you provide. Using terms like we provide expert hair coloring in City or quality haircuts for men in City within service descriptions will prove more beneficial for your content than simply listing the services or stating you’re the “best hairdresser in City.”
Energize your Call to Action
B2C content, whether web pages, blogs, or newsletters, should have a call to action that inspires current or potential customers to make a purchase or schedule an appointment. In reality, your content as a whole should push them in that direction, but a direct call to action should be implemented at the end of your content. Remember though, choose your message carefully, as you don’t want to come on too strong, but you also need to make a statement that reinforces your customer’s wants and needs. “If” statements work well for this, as in, “If your car is giving you trouble, call us to schedule expert auto repair in City.” Not only does this reiterate what your services are and the fact that you're skilled at them, but it puts your customers at ease as they will understand that you’re there when you need them, whether that is now or at a later date. Additionally, this type of CTA adds keywords that will benefit organic SEO efforts to attract local customers.
As a small business owner, creating content that consumers will relate to and act on is tough, especially when you’ve got 100 other tasks to complete! If you’re on the hunt for excellent B2C content creation , the web marketing experts at MORBiZ are standing by. Our content team will craft web pages, blogs and social media posts using language that gets a proven response from consumers. To learn more about how we can assist with your business content creation needs, please give us a call at 1-855-266-7249 or fill out this contact form and we will be in touch with you soon!









