Is Social Media Important to Offline Business?

Facebook, Twitter, Google+ and the like offer a free platform for you to advertise your business online. Free is good, right? Absolutely! If you haven’t yet signed your business up for these social media sites, there is no time like the present. But, why, you ask, does my offline business need even more online presence? The answer, quite simply, is to drive business. That is the goal after all, isn’t it? A website is a great starting point for any brick and mortar product or service provider, but it’s not the only outlet you need to focus on. Social media offers several unique opportunities that are otherwise unavailable through more traditional online websites. Here are four reasons you need social media for your business.
Connect with Customers
It’s called social media for a reason, because it is where you get to be social with people who like and follow your brand. These platforms are places where people come to engage with you and your business, ask questions, get information, learn about what you do and so much more. The best part? You can interact with these customers directly to give them the info they’re looking for.
Receive and Respond to Reviews
Facebook and Google+, along with other social sites, offer consumers the opportunity to rank their experiences. On these sites you can read and respond to customers with comments, complaints or questions. It is important to respond to reviewers, both good and bad, to let them know you hear them.
Enhanced SEO
Signing up for social media sites is a great way to build your business’ overall web presence. The more places you can be found online, the better, right? Right. Social media sites will show up in search results from Google and other top search engines, helping potential customers find your goods and services.
Build a Sense of Community
As your social media following grows it allows you to build a community around your brand. You can become the local expert in your field, provide insightful information about what you do, or just share cute cat videos that are sure to get a few thumbs up. People will come to your page for laughs, for answers and to initiate a transaction.
Social media can be daunting for small business owners who already have enough on their plates. If you’re interested in growing your web presence, including your social media standing, reach out to the team of Internet marketing professionals at MORBiZ. We can work with you to achieve your web presence goals. To learn more about social media marketing give us a call at 1-855-2MORBiZ . We look forward to hearing from you and learning how we can be of service.









